PRIVACY POLICY
Effective: September 1, 2020
This policy describes the privacy standards and practices of HOPE Pharmacy. The HOPE Pharmacy website is intended to provide you with access to various online information and tools to help you manage your mail-order prescriptions. In order for HOPE Pharmacy to provide these services, there will be instances where HOPE Pharmacy will request personal, health, and payment information from you. As part of our efforts to protect your privacy, HOPE Pharmacy has provided this policy to explain how we use and protect your personal information gathered from you via this website. This policy is applicable only to the HOPE Pharmacy website.
Collection of Information
We may obtain personal information through the HOPE Pharmacy website. The types of information we may obtain include:
• contact information (such as name, postal address, email address and phone number).
• billing information;
• username and password to access HOPE Pharmacy products and services;
• insurance information;
• health information; and
• any other information you may provide on the website.
How We Use the Information We Obtain
We may use the information described above to:
• create and manage your account;
• offer and provide products and services to you;
• respond to and communicate with you about your requests, questions and comments; operate, evaluate and improve our business (such as developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and website; and performing accounting, auditing, billing, reconciliation and collection activities);
• perform data analyses and other processing (such as market and consumer research, trend analysis, financial analysis, anonymization, encryption and tokenization of personal information);
• protect against identify theft and prevent fraud and other criminal activity, and defend against any claims or liabilities arising from them; and
• comply with and enforce applicable legal requirements, relevant industry standards and our policies.
Cookies and Passive Tracking Technologies
A cookie is a piece of data stored on your computer that allows HOPE Pharmacy to remember that it has previously communicated with your browser. HOPE Pharmacy uses both session and persistent cookies. Session cookies are deleted once a user closes his or her browser. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Once a persistent cookie is saved on a user's computer, only HOPE Pharmacy, and no other website can read it. Persistent cookies can be deleted by following instructions on your Internet browser. HOPE Pharmacy uses log files to collect other information, such as Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks.
Online Tracking
On the HOPE Pharmacy website, we may collect information about your online activities to provide you with advertising about products and services that may be tailored to your individual interests. This section of our Privacy Policy provides details and explains how to exercise your choices.
You may see certain ads on other websites based on your visits to our website because we engage in retargeting administered by third-party vendors. These vendors track your online activities over time by collecting information through automated means, such as through the use of cookies, web server logs and web beacons. We use this information to show you advertisements on third-party websites based on your previous visits to our website. The information our vendors collect includes information about your visits to the website, such as the pages or advertisements you view and the actions you take on the website. This process also helps us track the effectiveness of our marketing efforts. To learn more about how to opt out of retargeting, please visit: http://www.aboutads.info/choices/ .
Our website is not designed to respond to "do not track" signals received from browsers.
Sharing Information
In the course of maintaining your mail-order prescriptions, personal information you provide on this website may be shared with other HOPE Pharmacy operations, your health plan, and other companies performing services on behalf of HOPE Pharmacy or your health plan. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a court order or subpoena, (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (such as in the event of a reorganization, dissolution or liquidation).
How We Secure Your Information
We maintain administrative, technical and physical safeguards designed to protect the personally identifiable information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
External Links
HOPE Pharmacy may provide links to other sites that we believe offer our customers useful services and information. Since these sites are not under the control of HOPE Pharmacy, we cannot and do not make any representation or guarantee regarding the linked sites or their content. Providing these links does not constitute an endorsement by HOPE Pharmacy, and we cannot be responsible for the privacy policies or security procedures of the linked sites. We encourage you to review the privacy and security policies of any site you visit, as this policy is solely applicable to the HOPE Pharmacy website.
Minors
If you are a registered user of the HOPE Pharmacy website under 18, you or your guardian may request that HOPE Pharmacy remove any content or information that you may have posted on our Internet website, or any online service, online application, or mobile application, such as your name, address, mobile or home phone, gender and date of birth. If you choose to request that HOPE Pharmacy remove any such content or information, you may do so by:
• emailing
• calling HOPE Pharmacy Customer Service at
• writing us at:
HOPE Pharmacy
1330 N.25TH Street
25th & Fairmount Ave
Richmond, VA 23223
Please note that our removal may not be complete or comprehensive, such as when the content or information has been reposted by a third party.
Updating Your Personal Information
You can review and update any of the information that you have given us by emailing, calling or writing us via the contacts listed above.
Consent and Updates to this Policy
By visiting the HOPE Pharmacy website and using the services and features that we have made available to you, you hereby consent to our collection and use of the information in the manner we have described above where applicable. This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. Any changes in our Privacy Policy will appear in this document and we will post a prominent notice on our website to notify you of any significant changes and indicate at the top of the Privacy Policy when it was most recently updated.
How to Contact Us with Questions about this Privacy Policy
If you have any questions about this Privacy Policy, please contact us at:
HOPE Pharmacy
Attention: Privacy Officer
HOPE Pharmacy, 1330 N.25TH Street
25th & Fairmount Ave
Richmond, VA 23223
